Terms & Conditions

Effective Date: 25/12/2024

Welcome to Proactivo Commerce (“we”, “our”, “us”). By accessing or using our IT services (the “Services”), you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Services.

1. Agreement Overview

These Terms and Conditions govern the use of the Services provided by Proactivo Commerce. By using our Services, you agree to these Terms, including any future updates. If you do not agree with these Terms, you must refrain from using our Services.

2. Services Provided

Proactivo Commerce offers a variety of IT services, including but not limited to:

• Store Build Or Redesign
• Store Migration
• Conversion Rate Optimization
• Product And Collection Setup
• Site Performance And Speed
• Ongoing Website Management
• Business Strategy Guidance
• Store Settings Configuration
• Theme Customization
• POS Setup And Migration
• Headless Commerce
• Website Audit And Optimization Strategy
• Checkout Upgrade
• Troubleshooting
• Custom Domain Setup
• Wholesale/B2B
• Custom Apps And Integrations
• Systems Integration
• Logo And Visual Branding
• Website And Marketing Content
• SEO

  The specific services you receive will be outlined in the agreement or service contract with Proactivo Commerce.

3. Client Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information as requested by us for the provision of Services.
• Ensure that your systems and devices meet the necessary requirements for our Services.
• Cooperate with Proactivo Commerce in troubleshooting, installations, and other necessary activities related to the provision of Services.

4. Service Availability And Performance

While Proactivo Commerce strives to ensure continuous availability of the Services, we do not guarantee uninterrupted access or performance. Maintenance, system updates, or unforeseen technical issues may cause temporary disruptions to the Services.

5. Fees And Payments

• The fees for our Services will be outlined in the agreement or invoice provided to you.
• Payments are due upon receipt of the invoice, unless otherwise agreed upon in writing.
• Late payments may incur interest or penalties, as specified in the agreement.
• Proactivo Commerce reserves the right to suspend or terminate Services for non-payment.

6. Confidentiality And Data Privacy

• We are committed to protecting your confidentiality and privacy. Any personal data or sensitive information you provide will be used in accordance with our Privacy Policy.
• You agree not to disclose any confidential information, including intellectual property or proprietary business processes, to third parties without our prior written consent.

7. Indemnification

You agree to indemnify and hold harmless Proactivo Commerce, its directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

8. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technological failures.

9. Changes To Terms

Proactivo Commerce reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website or notifying you in writing. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at: Proactivo Commerce
Address: Civil Lines, Fatehpur, India
Email: support@proactivocommerce.com