Privacy Policy

 

PRIVACY POLICY
Proactivo Commerce
Last Updated: June 22, 2026

WHO WE ARE

Proactivo Commerce is a Shopify-focused design and development agency. We help ecommerce brands build, optimize, and grow their Shopify storefronts. Our website is https://proactivocommerce.com.

WHAT INFORMATION WE COLLECT

We collect information in two ways: directly from you, and automatically when you visit our site.

Information you provide directly: When you contact us through our website, submit an inquiry, book a discovery call, or communicate with us by email, we collect your name, email address, business name, website URL, and any details you choose to share about your project or store. If you engage us for a paid project, we may collect additional billing and business information necessary to fulfill the engagement.

Information collected automatically: When you visit proactivocommerce.com, we collect standard technical data including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device type. This data is collected through cookies and analytics tools (see Cookies section below) and is used to understand how visitors use our site so we can improve it.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Respond to project inquiries and discovery call requests
  • Scope, propose, and deliver Shopify design and development services
  • Send project updates, deliverables, and relevant communications related to active engagements
  • Improve our website, service pages, and marketing materials based on aggregate usage data
  • Fulfill any legal or contractual obligations associated with our work

We do not use your information to send unsolicited marketing emails. If we reach out beyond an active inquiry or project, it will be directly relevant to a conversation already in progress.

COOKIES

Our website uses cookies for analytics and performance monitoring. These are small files placed on your device that help us understand how visitors navigate our site. We use tools such as Google Analytics, which may set its own cookies to track session data in an anonymized form.

We do not use cookies to serve advertising or track you across third-party websites.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our site.

WHO WE SHARE YOUR DATA WITH

We do not sell, rent, or trade your personal information. We may share limited information with trusted third-party service providers who support our business operations, such as project management tools, communication platforms, and cloud storage services. These providers are bound by confidentiality and only process your data as needed to support our work.

If required by law or legal process, we may disclose information to the appropriate authorities.

CLIENT PROJECT DATA

When we work on a client's Shopify store, we may access store data, customer records, theme files, analytics dashboards, and third-party app integrations as part of our scope of work. All client store data is treated as strictly confidential, used only to complete the agreed engagement, and never shared or referenced without explicit permission.

DATA RETENTION

We retain inquiry and project communications for as long as necessary to fulfill the engagement and for a reasonable period afterward in case of follow-up or disputes. You may request deletion of your data at any time by contacting us at the address below.

YOUR RIGHTS

You have the right to request access to the personal data we hold about you, ask us to correct inaccurate data, request that we delete your data (subject to any legal obligations we may have to retain it), and withdraw consent where our processing is based on consent. To exercise any of these rights, contact us at support@proactivocommerce.com and we will respond within a reasonable timeframe.

DATA SECURITY

We take reasonable technical and organizational measures to protect the information we hold. All communications with our team are conducted over encrypted channels. Access to client project data is limited to team members directly involved in the engagement.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our services evolve or as legal requirements change. When we do, we will update the date at the top of this page. Material changes will be communicated directly to active clients. We encourage you to review this page periodically.

CONTACT

For any questions about this Privacy Policy or how we handle your data, reach us at:

support@proactivocommerce.com
https://proactivocommerce.com